Withdrawal policy
How consumers can withdraw from a contract within 14 days – and the special rules for digital content.
As of: October 2026
The following information applies to consumers, i.e. natural persons who conclude a contract with Abedev LLC for purposes that are predominantly outside their trade, business or profession, in particular consumers resident in the European Union. Mandatory consumer rights under the law of your country of residence remain unaffected.
1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days
- for contracts for the supply of digital content (e.g. licence keys, downloads), for services and for subscriptions or cloud services: from the day the contract is concluded;
- for contracts for the sale of goods: from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods; for several goods ordered together and delivered separately, from the day you take possession of the last item.
To exercise the right of withdrawal, you must inform us
Abedev LLC
Guram Panjikidze St. 10
0160 Tbilisi, Georgia
E-mail: info@abedev.com
Phone: (+995) 577 778 939
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of standard delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Goods
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to the address above without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Services
If you requested us to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your withdrawal, in comparison with the full coverage of the contract.
3. Expiry and exclusion of the right of withdrawal
- Digital content, licence keys and downloads: the right of withdrawal expires as soon as we begin to supply the digital content (e.g. by sending the licence key, activating the licence or providing the download) after you have expressly consented at checkout to the supply beginning before the end of the withdrawal period and have acknowledged that you thereby lose your right of withdrawal.
- Services: the right of withdrawal expires when the service has been fully performed, if performance began only after your express request and your acknowledgement that you lose the right of withdrawal once we have fully performed the contract.
- Subscriptions and cloud services: the rules for digital content and services apply accordingly. If the service is provided at your request during the withdrawal period, you pay pro rata for the period until withdrawal. Ordinary cancellation of subscriptions according to our Terms remains possible at any time.
- Custom-made products: there is no right of withdrawal for goods or software that are produced or developed according to your individual specifications or are clearly tailored to your personal needs.
- Sealed goods: the right of withdrawal does not apply to sealed software or data carriers if the seal has been removed after delivery.
Free trial versions can be ended at any time without costs; no withdrawal is necessary.
4. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Abedev LLC, Guram Panjikidze St. 10, 0160 Tbilisi, Georgia, e-mail: info@abedev.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the supply of the following digital content (*) / for the provision of the following service (*):
_______________________________________________
Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.